Customer Service Policy
Wilton Welsh Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Orders are dispatched within 2 working days. Standard delivery time frames are between 3-7 business days. However, Wilton Welsh Ltd will not be liable for orders that are delivered outside these times due to unforeseen circumstances. In the event that an ordered item is not available, or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. All of our prices are in New Zealand dollars (NZD) and include GST (Goods and services tax) as of 19th September 2014. All orders are offered with FREE SHIPPING New Zealand wide. At this time we do NOT accept international orders through our website, please contact us at firstname.lastname@example.org to enquire about a special order.
Passing of Risk and Title
Risk in products remains with us until they are delivered to you. Title in the products will pass to you upon delivery if full payment in full has been made for them.
The Consumer Guarantees Act 1993 (“the CGA”) applies to consumers (as defined in the CGA) only, and does not apply to businesses. If you are a trader, retailer or other business person who purchases products for business purposes the CGA will not apply.
Returns and Refunds
Please choose carefully as due to the nature of the products, there will be NO RETURN or REFUND other than for the wrong product being delivered. This policy includes value and super saver packs. Any returns must be by prior arrangement with Wilton Welsh Ltd. Please contact us and if a return request is approved, a return authorisation reference will be issued which must be included with your return within 7 days of receipt of delivery. The product packaging must be unopened and untampered with. When replacements are not available Wilton Welsh Ltd may, at its discretion, provide a complete refund. Wilton Welsh will notify you via e-mail of the status of the replacement or refund. You can expect a refund in the same form of payment originally used for purchase within 7 business days of Wilton Welsh Ltd receiving your return.
Postage or courier charges on returns are not refundable unless by prior arrangement
Once an order has been placed it can not be cancelled.
PRIVACY AND SECURITY
We value your privacy. We will not sell, give or disclose your personal information to anyone. A more detailed explanation about how we safeguard your personal information is described below.
Resale or Disclosure of Information to Third Parties
Wilton Welsh Ltd does not sell, rent, loan, trade, or lease any personal information collected by our website including emails and orders. Shopping online with www.dbrief.co.nz is as safe, if not safer, than shopping in an actual store. www.dbrief.co.nz in conjunction with DPS utilises industry standard SSL (secure socket layers) for your online security. Secure Socket Layers Web Server Encryption scrambles and encrypts information sent between your computer and our server. This ensures that your information can't be viewed, stolen or copied.
DPS have a dedicated and purpose built development and data centre, specially designed for payments processing. DPS have invested and continue to re-invest in state of the art, bank grade security and infrastructure. DPS are fully certified as Visa AIS and MasterCard SDP (PCI-DSS) compliant at processor level; using Ernst and Young Risk Management services for quarterly scans on systems and full onsite audits, annually.
All sensitive information is encrypted with the 3DES protocol, with Atalla Network Security Processors. For more information on these standards please go to http://www.visa-asia.com/secured or http://sdp.mastercardintl.com.If you prefer to order by email, please email us on email@example.com with your contact details. We will then call you during business hours to process your order.
PRIVACY LEGAL POLICY
Wilton Welsh Ltd and we, our or us mean Wilton Welsh Ltd.
Newsletter means any written communication that we may send to you (and as such includes other communications, not only a newsletter) whether by way of electronic communication, hard copy or otherwise;
Site means our website www.dbrief.co.nz and is owned by Wilton Welsh Ltd
User -you and your mean any user or visitor of our Site, as applicable.
The Information That We Collect
Wilton Welsh Ltd operates the website www.dbrief.com.au as part of our operations we may gather certain types of information about the users of our Site:Personally Identifiable Information - this is provided by you when you register for services that we may offer. Examples of these services could include newsletters or competitions. Providing this information will always be optional. However, some services may not be available to you if you choose not to provide the required information. Aggregated Data - this information is generated by our systems as they track traffic through our site. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.
Who We Share This Information With
We will not sell or allow third parties to access your personal information without your consent. We release personal information only when we believe the release is required to:
About Other Websites
Opting In and Opting Out
You will always have the option to opt in or to opt out of any services we may offer, at any stage. This means you may change your mind at any stage about participating in any of our services.
Your Right to Access Your Information
The Privacy Act of 1993 gives you the right to access and correct the information you have provided to us. You can do this by emailing your request firstname.lastname@example.org and you may ask to be removed from our newsletter recipient’s list or email list(s) at any time. We are happy to discuss any concerns that you may have in providing the information that we require and for further information regarding the information that we hold about you. You may contact us at:
19a William Pickering Drive
|Phone:||+64 9 4145930|
|Fax:||+64 9 4146685|